Grovebury Cars (Bicester) is dedicated to providing excellent customer service. We’d like to you to help us in our continued effort to improve customer satisfaction by telling us about you experience.
If you have a complaint about the level of service you’ve received, or any dissatisfaction with your vehicle, we want to hear from you. Please contact us as soon as possible and we’ll do our best to try and help.
Should you feel we’ve been unable to give you a satisfactory solution, you can get in touch with our Kia Customer Contact Centre by:
Kia Customer Contact Centre, 47 Aylesbury Road, Thame, Oxon, OX9 3PG
Email us by clicking:
Our opening hours:
Monday to Friday: 8.30am – 7pm
Saturday: 9am - 1pm
Sunday, Bank Holidays and Public Holidays: Closed
They will investigate your concerns and make sure they’re resolved as swiftly as possible.
We also subscribe to The Motor Industry Code of Practice for Service and Repair. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact The Motor Ombudsman a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR process. You may contact them by:
0345 241 3008
The Motor Ombudsman, 71 Great Peter Street, London SW1P 2BN
via their website