Contact us

At Kia, we’re very proud of our cars. So when we have some news we think you’d be interested in, we would love to contact you with details and special offers in relation to our products, new vehicle launches, owner services, as well as Kia competitions and events. Don’t worry, it doesn’t mean we’ll bombard you. Our communications to you may contain details of offers supplied by Kia Finance. For further information, please see our privacy notice. If you’re happy for us to contact you, please tick which suits you best – as many as you want:

Customer Service

Downeys is dedicated to providing excellent customer service.  We’d like to you to help us in our continued effort to improve customer satisfaction by telling us about you experience.

If you have a complaint about the level of service you’ve received, or any dissatisfaction with your vehicle, we want to hear from you.  Please contact us as soon as possible and we’ll do our best to try and help.

Should you feel we’ve been unable to give you a satisfactory solution, you can get in touch with our Kia Customer Contact Centre by:

0333 2022990

Write to:
Kia Customer Contact Centre, 47 Aylesbury Road, Thame, Oxon, OX9 3PG

Email us by clicking: here

Our opening hours:
Monday to Friday: 8.30am – 7pm
Saturday: 9am - 1pm
Sunday, Bank Holidays and Public Holidays: Closed

They will investigate your concerns and make sure they’re resolved as swiftly as possible.

We also subscribe to The Motor Industry Code of Practice for Service and Repair. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact The Motor Ombudsman a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR process.  You may contact them by:

0345 241 3008

Write to:
The Motor Ombudsman, 71 Great Peter Street, London SW1P 2BN

via their website

Find Downeys


39 Portaferry Road
County Down
Northern Ireland
BT23 8NN


02891 233295

02891 233295

Opening Times



8:30 - 18:00


8:30 - 20:00


8:30 - 18:00


8:30 - 20:00


8:30 - 17:30


9:00 - 14:00